Mountsorrel Guesthouse Terms and Conditions

Thank you for choosing to book with MOUNTSORREL. We look forward to welcoming you. When you make this booking you are entering an agreement with us. Please read our terms and conditions of booking below.

Prices
The price includes accommodation plus any board indicated. Unless clearly stated on the booking form all extras such as additional meals, telephone drinks etc are additional. We accept payment in cash, by debit card or credit card. Please note that we no longer accept payment by cheque.

Pets
Well behaved pets are permitted BY PRIOR ARRANGEMENT at the cost of £5.00 per night.

Cancellation and Insurance
Once you have booked your stay, our agreement is a legal contract and any deposit you may have paid is non-refundable. If you need to cancel please contact us immediately. For cancellations made up to 48 HOURS before your booking you will not be liable for the total balance. For cancellations made after this time or by failing to take up the booking without canceling you will be liable for the total amount. For this reason you may wish to take out cancellation insurance, which is inexpensive and can be obtained from any good broker.

Cancellations will not be accepted unless followed up in writing by either post, fax or email and conformation of cancellation sent by return, failure to follow this procedure will result in charges being made our address and contact details can be found on our website.
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Non-availability
We would only cancel your booking if your accommodation was unavailable for reasons beyond our control. We would attempt to offer you alternative accommodation, however if this was not possible, or unacceptable to you, then we would refund all monies paid by you. Our liability would not extend beyond this refund.

Arrival
Your accommodation to you is available from 12.30pm on the day of arrival, unless otherwise arranged. Please let us know if you plan to arrive after 10.30pm

Sunday arrivals
We are closed on Sunday between 2pm and 5pm. Arrival between these times by arrangement only.

Departure
Please be ready to leave your accommodation by 10.30am on the day of departure, unless otherwise arranged. Your bill for the accommodation and any extras or services taken during your stay is payable on departure.

Departure after 10.30am will be charged at 1/2 day rate and after 4.00pm full day rate will be charged.

Damages and Breakages
Please take care with our accommodation. You are responsible and liable for any breakages or damages which you cause to the accommodation or its contents. Please report these as soon as they occur. We do not normally charge for minor breakages, but we may send you an invoice for repair or making good if the damage or breakage is significant, and we may make an additional charge if you did not report this.

Liability
We do not accept any liability for any damage, loss or injury to any member of your party or any vehicles or possessions, unless proven to be caused by a negligent act by ourselves or our employees or contractors whilst acting in the course of employment.

Smoking
In line with UK legislation, we operate a NO SMOKING policy within all interior areas of the guesthouse including guest bedrooms, public areas and corridors.

For resident guests who do not comply with the NO SMOKING policy, a charge will be added to their bill to include the cost of cleaning all soft furnishing to remove the odour of tobacco.

Designated smoking areas have been allocated within the grounds - please enquire upon check in. We appreciate your co-operation with this No Smoking Policy.

Late Payment
We reserve the right to charge interest on payments exceeding 30 days from issue of invoice. Late or overdue payments will be charged at a rate of 5% above government base rate accrued on a daily basis.

Data
Any data gathered during the course of this booking may be held on computer.

We look forward to welcoming you to The Mountsorrel